Independent Hair Salon Policies

Our Independent hair salon’s stylists invest considerable time and money to seek out the latest education and training that our industry has to offer.

Late Charge Policy

To ensure we give the best experience possible, we kindly ask you to show up on time for your appointment.  If you arrive late for your scheduled appointment, we may have to offer you an abbreviated service in order to stay on schedule.  Or reschedule your services as a courtesy to our guests booking after you, with a $25.00 late fee.

Cancellation/Rescheduling

We depend on you to respect our stylists schedules.  We therefore require a minimum of 24 hours notice.  This will avoid our cancellation fee of 50% of your scheduled service.

No Show Policy

Please be advised that our independent hair salon has a no show policy.  Whereby any no shows will be charged a fee of 50% of service missed.  If you book another appointment, a non-refundable deposit of 50% of service booked.  Deposit will be required at time of booking.  If you no show a maximum of 3 times, you won’t be booked again with our salon.

Service Refunds

If you are unhappy with your service, we will gladly work with you to fix it.  Due to the nature of our services, we do not offer refunds.

Privacy Policy

Customer information in our files is used to improve your sevice.  To send important messages as well as marketing communications.  *We do not, under any circumstances, share this information with third-parties.

Retail Returns

Products must be returned within 2 weeks of purchase date with receipt and be un-opened.

Color Correction

  • Consultation must be booked prior to color correction appointment.  This allows time for the stylist to plan for the results.

  • May take more than 1 appointment

  • The fee for consultations is $40.00 + gst, this is put towards the actual service

  • Start at $100+ an hour

  • Non-refundable deposit is required

  • 24 hours must be given to cancel or reschedule, failure to do so will result in loss od deposit.

Hours

Monday - Friday: 9 - 5pm
Saturday:  9 - 4pm
Sundays/Holidays: Closed

*Weddings accommodated with custom hours available*

Location

Brentwood

1338 Northmount Drive NW

Calgary, AB

T2L 0E6

Phone

403-289-1402

Text

587-582-4828

Email

info@iconicsalon.ca